What your maintenance plan report should show
A maintenance plan report is the one thing a client sees every month. Here is what it should contain if you want the plan renewed without a conversation.
The CommodoreOperations desk
Insights
RSSInsights
Practical guides for web studios and agencies, and for the businesses they look after.
Columns
Lines to follow
Data and Analytics
Reading the numbers before they read you.
4 pieces
Operations
Three moves and a Monday checklist from the operator's chair.
4 pieces
Search and AI
Being found by search engines, and read and cited by AI assistants.
10 pieces
Innovation and Labs
What we are building, backing and tinkering with.
4 pieces
AI and Automation
Agents that hold up on a bad day, not just a good one.
2 pieces
Cyber Security
The threats that actually reach a small business.
12 pieces
Blockchain and Payments
Payments, proof and what is actually real.
1 piece
Design and Brand
Design that earns its keep.
6 pieces
Funding and Investment
The operator-investor read on what makes a venture work.
1 piece
Latest
Across the columns
Information architecture basics
Information architecture (IA) gives websites and digital products a clear structure for content, navigation and labels. Good IA helps users find what they need, understand where they are and complete tasks with less friction.
Building topical authority
Topical authority gives a website focused expertise across a subject rather than isolated pages on related keywords. A business builds topical authority by covering genuine search demand thoroughly, connecting useful pages clearly and maintaining accurate, trustworthy informatio
Vendor and supply chain security basics
Supply chain security protects an organisation from weaknesses in vendors, service providers and the digital supply chain. A compromised supplier can expose systems, data or customers, so organisations need visibility beyond their own networks.
User experience basics for small business websites
A small business website must help people understand the offer, trust the business and take the right action without confusion. Good user experience (UX) connects each page to a business goal, making it easier for visitors to find information, contact the business or buy.
Building a content calendar
A content calendar turns a broad content strategy into a workable schedule. It shows what the team will publish, who owns each task and how every piece supports the content roadmap.
The Essential Eight explained for business
Australia’s Essential Eight, also called Essential 8 or E8, gives Australian businesses a practical baseline for reducing common cyber security risks. It focuses on controls that limit the impact of stolen credentials, malware, unpatched systems and unauthorised access.
Accessibility basics every business should know
Accessibility gives every customer a fair chance to use a business’s services, including people with disabilities. A website that supports keyboard navigation, readable content, useful labels and alternative text improves the user experience for everyone, not only those who need
Content strategy for a small business
A strong content strategy gives a small business a clear way to attract suitable customers and support business growth. It replaces irregular posting with purposeful content that answers real questions and supports commercial priorities.
Ransomware basics for operators
Ransomware can disrupt operations, expose sensitive data and create costly recovery work. Operators reduce ransomware risk by limiting access, protecting backups, monitoring for abnormal activity and practising a tested response.
How to write headlines that work
Strong headlines tell people what they will gain and give them a reason to pay attention. To write headlines that work, match the target audience’s intent with a clear benefit, precise language and a credible promise.
How to build a backup routine
A reliable backup routine gives an organisation a clear way to limit data loss when hardware fails, systems become compromised or someone deletes critical files. A strong backup plan uses scheduled, automated copies stored securely in separate locations and tested through regula
Writing for the web basics
Writing for the web basics start with understanding what web users need from each page. Effective web content gives people clear information quickly, with a focused purpose, strong readability and an easy path to action.
Access control basics for small teams
Small teams face the same access risks as larger organisations, but often have fewer people to manage them. Weak passwords, shared accounts and excessive permissions can allow unauthorised access to systems, customer data and business operations.
Keyword research for small business
Keyword research for small business helps owners find the words their target audience uses when searching for products and services. It gives SEO and digital marketing efforts a clearer focus, helping businesses prioritise topics that can attract relevant visitors and enquiries.
How to secure your business email
Business email security protects accounts, payments and sensitive data from threats such as phishing, malware and ransomware. Attackers can use stolen credentials or convincing messages to trigger business email compromise (BEC), redirect payments or expose customer information.
Automating admin work with AI
AI can reduce administrative overhead by handling repetitive work such as sorting messages, extracting data and preparing routine documents. Administrative professionals can use AI for administrative tasks to spend more time on decisions, relationships and work that needs judgeme
How to set up multi-factor authentication
Multi-factor authentication (MFA) adds another verification step beyond a password, helping protect accounts from unauthorised access and security breaches. To set up MFA, users should choose a verification method, enable it in their account security settings and confirm that re
Search engine optimisation basics for business
Search engine optimisation helps a business appear when its target audience searches Google or Bing for relevant products, services or answers. SEO improves a website’s visibility in organic search results, helping it attract more qualified traffic without relying entirely on pa
Phishing explained and how to avoid it
Phishing uses deception to trick people into revealing passwords, payment details or access to business systems. Cybercriminals often use social engineering to make a message look trusted, urgent or familiar.
Cyber hygiene basics for small business
Small and medium businesses face cyber threats that can disrupt operations, expose customer data and damage trust. Good cyber hygiene gives them practical controls to reduce everyday risk without treating cybersecurity as a one-off project.
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