Refund Policy

1. Your statutory rights

1.1 This policy is issued by Uplinkd Group Pty Ltd (ABN 50 660 968 123) ('Uplinkd Group', 'we', 'us' or 'our') and applies to every charge for the uplinkd.com website, the website audit and the reports, the upskill skill and its licences and the product sites Uplinkd Group operates.

1.2 Nothing in this policy excludes, restricts or modifies a guarantee, right or remedy you have under the Australian Consumer Law or the Competition and Consumer Act 2010 (Cth). If the Service fails to meet a consumer guarantee, you are entitled to the remedies the law provides, whatever this policy says.

2. Satisfaction refund

2.1 Subject to your statutory rights, if you are not completely satisfied with your Website Audit Report plan within 14 days of your first payment on it, email us at [email protected] and we will refund that payment.

2.2 The satisfaction refund covers the first payment on a plan; later renewals are not refunded except where the law requires it. Cancelling stops the next renewal, as set out in clause 4.6 of the Terms of Service. A Founding Studio reservation makes no charge, so there is nothing to refund. The free website audit is never charged.

3. How refunds are paid

3.1 Refunds are paid to the original payment method through Stripe. We cannot pay a refund to a different card or account.

3.2 If you paid by credit or debit card, the refund is sent to the card-issuing bank generally within three business days of our receiving your request. Your bank may take a few more days to show it on your statement.

3.3 Contact your bank for any further questions regarding the refund once it has been sent.

4. Changes to this policy

We may update this policy. The effective date at the top shows the version in force, and every earlier version stays published beneath it.

5. Contact

Refund requests and questions: [email protected].