Operations dictionary

The operations terms that come up when you run a business, defined in plain English and sourced.

C

Making sure you have enough people, equipment and space to meet the work coming your way.

Planning, approving and rolling out a change so it goes smoothly and nothing breaks.

Passing a problem up to someone with more authority when it cannot be resolved in time.

The organised process for responding to something going wrong and getting back to normal.

An organised, searchable store of a business's answers and how-to guides in one place.

A grid setting out who is responsible, accountable, consulted and informed for each task.

Finding the real underlying reason a problem happened, not just the surface symptom.

A step-by-step guide for handling a specific situation, especially when it goes wrong.

A written, measurable promise about the standard of service one party gives another.

A written step-by-step guide for doing a routine task the same correct way every time.

Run the same checks on a client site and get the top findings for search, conversion and accessibility in minutes.