Fine-Tuning

Fine-tuning is taking a general artificial intelligence (AI) model and training it further on your own examples so it gets better at a specific job. A model that writes in a generic voice can be fine-tuned on your past replies until it sounds like your business.

It is like hiring a skilled generalist and then coaching them on how your company does things, rather than training someone from scratch. Fine-tuning matters because it can lift quality on a narrow task, though it costs time and data, so it is worth it only when simpler steps like clearer instructions are not enough.