What your maintenance plan report should show
A maintenance plan report is the one thing a client sees every month. Here is what it should contain if you want the plan renewed without a conversation.
Column
RSSOperations
Three moves and a Monday checklist from the operator's chair.
The CommodoreOperations desk
How to price a maintenance plan that clients keep
A maintenance plan price that survives renewal is built from your real costs and the client's real risk, not from what the studio down the road charges.
Activity reports vs findings reports
One kind of report says what you did. The other says what you found. Only one of them makes a client glad they are paying.
What an SLA should cover
An SLA should turn service expectations into clear commitments between a customer and a service provider. It should remove guesswork about what the provider delivers, when it operates and how both parties handle problems.
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