Process Automation

Process automation is using software or machines to carry out a repetitive task that people used to do by hand, so it happens reliably with little effort. Sending a receipt the moment an order is placed, or moving data between two systems each night, can run on its own once set up.

It is like a dishwasher taking over the washing up: you load it once and it does the repetitive work while you get on with something better. Process automation matters because it frees people from dull, error-prone tasks to focus on work that needs judgement, and it scales without adding staff.